Bitrix24: CRM

Bitrix24.CRM helps to sell more: it takes control of all channels of communication with customers, suggests what to do and automates sales.

  • Sales department
  • Automation and re-sales
  • Business processes

Sales department

All calls, letters, chats with customers on the website and in social networks are stored in CRM. You can see how many requests are processed, at what stage, and who deals with them at present.

CRM itself leads the customer through the Sales funnel: from cold contact to a successful transaction.

Sales plan and reports - distribute the plan among employees, monitor the load on managers and analyze sales.

The whole history of the transaction is visible: from the first client request (texts of letters, SMS and chats, recording calls and meetings) to evaluating the work of your employees.

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Automation and re-sales

CRM robots - send customers letters, SMS, voice messages, show ads, set tasks for managers.

CRM-marketing - e-mail, SMS, advertising with personal offers for different segments of your customers will increase the initial and repeated sales. Use ready-made templates, design your own and monitor the effectiveness of mailings.

Sales generator - in one click Bitriks24 will create, repeat transactions with your customers and give them to the manager to work. And the manager will send, for example, tempting information on updating the range to those who bought goods last season. This is a good opportunity to attract «old» customers to new purchases.

Documents in CRM - print acts, invoices, powers of attorney, bills of lading on your templates or use ready-made.

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Business processes

Documents in CRM - print acts, invoices, powers of attorney, bills of lading on your templates or use ready-made.

Almost all companies have something in common with each other - everyone periodically needs to perform routine and tedious operations. Business processes allow to simplify them and minimize the time spent. Accounts, vacations, business trips will be automatically sent along a given chain to the right employees.

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